Mr. OnLine

To request access to Mr. OnLine, complete our online form.

Here are some Frequently Asked Questions about Mr. OnLine. If you have any other questions, please e-mail us at cu@family1fcu.org or call (714) 577-8454 during business hours.

What is Mr. OnLine?

Mr. OnLine lets you access information about your Family 1 account and perform transactions  from any computer with Internet access, wherever you may be.

What are Mr. OnLine’s operating hours?

24 hours a day, seven days a week.

How do I access Mr. OnLine?

You will find a sign-in link on every page of our website in the upper right hand corner.  If you are already enrolled, simply enter your Family 1 account number and Password (PIN). Or, enroll here.

How do I get a PIN? Can I change my PIN?

You will be assigned a PIN when you apply for access to Mr. OnLine. When you enter the PIN the first time, you will be prompted to change that PIN. In the future, if you forget your PIN, call one of our Representatives at 714-577-8454 and they will assist you in resetting your PIN.

How much does Mr. OnLine cost?

There is no fee for using Mr. OnLine.

What kind of transactions can I perform using Mr. OnLine?

Inquiries:

  • See current account balances
  • View transactions on your account
  • View images of cleared checks
  • Receive notices from Family 1 staff
  • Set Alerts so you are notified for things like a specific check clearing or your balance falling below a certain amount
  • Check the status of any holds on your funds
  • View dividends and/or interest paid on your accounts
  • Check the status of Stop Payments
  • Get year-to-date dividend and interest paid information
  • See when your next loan payment is due
  • Get the payoff amount for your loans
  • Access detailed Family 1 Visa information
  • Access eStatements
  • Access ezCardinfo for your detailed Visa information
  • Access ScoreCard Rewards to see how many points you have accumulated by using your Family 1 Visa and/or Debit card and see the prizes available to you.
  • Access Family 1’s new Bill Pay program

Transactions:

  • Transfer funds from one account to another (for example, from savings to checking)
  • Transfer funds to another member’s account for which you have authorized access
  • Request withdrawals (a check will be mailed to you)
  • Make loan payments
  • Stop payments on checks
  • Download transactions to Quicken® or Microsoft Money®.
  • Apply for a loan
  • Reorder checks
  • Change your address
  • Change your PIN
  • Set preferences as to how you want to see your data or perform your transactions.
  • Access a demo of Family 1 FastPay – our bill pay program.

When are transactions posted?

This is a real-time system, so your transactions are effective immediately.

What about security issues? Can other people see my accounts or watch what I’m doing with my transactions?

We use the best available technology in security, firewalls and encryption. Also, if your Mr. OnLine session is inactive for more than a few minutes, the session will “time out”, requiring to enter your account and PIN again before continuing. As an additional security measure, Mr. OnLine will only accept three (3) invalid PIN attempts before locking the account out. We advise you not to share your PIN with others, or to keep it in any place readily accessible to others.

I’m asked to select answers to security questions. Why do I have to do this?

The security questions are further protection against unauthorized persons accessing your account.

Can I download my account data to my personal financial software?

Yes. You can download information to Quicken®, Microsoft Money® or CSV format. Simply click on the “Download Transactions” link located on the left side of the screen when you are in Mr. OnLine.

How far back does my transaction history go?

History began accumulating on March 2, 2009 (the day of our data processing conversion). Any history in the system before that date is no longer available in Mr. OnLine. However, from this point on, history will go back at least one year, often longer.

If I transfer information to another member’s account, can they see my account information?

No. Only persons with authorized access can retrieve account information.

Are there restrictions on Mr. OnLine transfers as there are on other electronic transactions?

Yes. Federal Regulation D limits transfers from each of your Savings Accounts made through Mr. OnLine to a maximum of six per month. However, you may make unlimited transfers from checking.

Are there any dollar limits on transfers done through Mr. OnLine? Are there any accounts I can’t access through Mr. OnLine?

Yes. For security purposes, there are maximums. Additionally, there are some accounts that are only informational and some that will only accept deposits/payments. If you are unable to perform a transaction, please contact us at (714) 577-8454 and we will be happy to assist you.